Frequently asked questions

It is the software an internet service provider (ISP) uses to keep its customers, make their monthly bills, take payments, switch the connection off when a bill is not paid and on again when it is, and see the whole business in one place.

Yes. It talks to your MikroTik routers (RouterOS API) for PPPoE customers and WiFi hotspot customers: it makes and updates the secrets and profiles, suspends and re-activates connections, and shows who is online.

Customers can pay online through the payment gateways you set up (SSLCommerz, ShurjoPay) and by bKash, Nagad and Rocket with the payment recognised from the SMS you receive; staff can also take cash and record it. Every payment is kept with its transaction ID.

Yes. You can give resellers their own panel with their own customers, packages, prices, commission and account balance, and they can have sub-resellers under them. You can suspend a reseller together with all its customers, and bring them back when it is active again.

Yes. A new ISP starts on a free trial, and there is a live demo panel you can sign in to and try everything without any risk: nothing real is sent or paid from it.

Yes. Hotspot panels sell packages by MAC login with a mobile number, recharge cards and stores, with the commission of each store, and every hotspot customer has their own page.

Every ISP's data is kept apart from every other ISP's, every action is written to an audit log, sensitive values such as passwords are encrypted, and the server is backed up every day.

Yes. Every screen works on a phone, customers have their own portal and Android app, and the whole software is in Bangla and English, with a light and a dark look.